Matthew Tukaki of the Sustain Group presented on change management using as a case study a succession project he conducted for Drake. The presentation notes will be available on Slideshare and here are some snippets from the Q&A session at the end.
When you went out and spoke to people about the coming organisational change, what was the vision you presented?
Rather than telling people what I wanted them to want, I did a lot of listening to find out what people wanted, to build their trust and to find out what the best way forward was.
You were confronted with a huge mess when you began this project. How did you keep yourself going through dark days?
Even though I might quip about getting rid of a whole lot of senior management, there’s no glory…